SnapAV announced its investment in Parasol, a provider of remote support solutions designed to enhance integrator productivity and service levels. The investment comes on the heels of SnapAV’s recent acquisition of Access Networks, a provider of plug-and-play networking solutions for the automated smart home.
“SnapAV is doubling down to support our partners in delivering amazing end customer experiences over the lifecycle of a project,” John Heyman, SnapAV’s CEO, said. “As SnapAV and our integrator partners continue to grow, we expect that Parasol will be instrumental in helping our partners deliver exceptional post-installation support to their customers. We view this as an investment in the ongoing success of our Partners.”
“We’re grateful for the strategic partnership with SnapAV and couldn’t be happier with the deepened relationship,” Ted Bremekamp, Parasol Co-Founder, added. “We’re sending a strong message that Parasol is here to stay and is backed by one of the leaders in the industry.”
According to Heyman, the investment in Parasol and the acquisition of Access Networks come at a time when the market demand for robust and reliable commercial technology solutions is growing at an accelerated clip. “Our goal is simple,” he emphasized. “We intend to be the one company that invests in our partners’ success like no other. We want to continue striving to deliver the best-in-class integrated solutions to the industry.”
Parasol’s solution is built on SnapAV’s industry leading OvrC remote management platform, and SnapAV’s investment enables Parasol to continue scaling its offering to meet integrator demand for enhanced end customer service levels. SnapAV’s OvrC platform will continue to enable third-party compatibility across thousands of devices and multiple control systems while Parasol will continue to uphold its high standards, working with forward-thinking integrators committed to changing the way they deliver remote support.
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