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PSNI Global Alliance Introduces Global Services Certification

PSNI Global Alliance introduces Global Services Certification

PSNI Global Alliance is introducing its Global Services Certification. Created in response to a worldwide survey of PSNI’s Certified Solution Providers (CSPs) and following on the heels of its Global Deployment Certification, the Global Services Certification offers streamlined, standardized and common support mechanisms on a global scale.

This certification establishes a baseline of excellent AV support and key principles for service collaboration between PSNI’s CSPs. Service Certification is intended for roles and positions within an organization which have the responsibility of managing, offering or delivering post-sales support services.

“We want our CSPs, partners and end-users to know that they are receiving the highest standard of service, wherever they are in the world,” Chris Miller, Executive Director at PSNI, said of the latest certification.

“This certification is the natural evolution of our growing network,” Miller added. “Services is the future for any business—it keeps customers coming through the door and provides integrators an opportunity to delight their customers and give them an incredible and consistent experience. Our global clients demand a consistently high level of expertise, and The Alliance seeks to standardize its approach across the network to ensure these standards are delivered.”

Service Certified CSPs will follow common methods of communication, provide timely responses to request for support and represent themselves, and source CSPs and PSNI to the highest-quality standards.

With a comprehensive Service Handbook to detail the basics of AV service and guidelines for service collaboration, The Alliance seeks to build trust and confidence in the network and for end-users around the globe.

“As the world’s businesses reload after COVID, we are helping to ensure that our CSPs and partners, and their customers, receive the highest levels of support in the industry,” Miller concluded. “This latest certification brings is one more way we can bring peace of mind that those standards are met.”

To date, PSNI Global Alliance represents 200 licensed service and integration offices around the globe, covering 50 countries and spanning across six continents.

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Sound & Communications July 2021 digital edition
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