WESCO subsidiary Liberty AV Solutions has entered into an agreement with Teleportivity to be the exclusive US distributor of its cloud-based Software as a Service (SaaS) video-based platform, which allows integrators to provide face-to-face technical support conversations from remote locations.
“A large portion of the service calls integrators receive are user-related and require some form of on-site diagnosis,” Ed Jankowski, Liberty AV Solutions, said. “Rather than deploy a service technician to the location, integrators can use the Teleportivity platform to interact with a customer, provide live support, and solve issues from any location around the world.”
Teleportivity also uses QR and SmarTag NFC codes that can unlock access for the customer to self-guided resources, including tutorial videos and instructions.
The Teleportivity video platform can also be used at information stations in malls, airports, universities, hotels, meeting rooms, classrooms, in warehouses to give people an option to ask a question, find directions or gather other information. It can be deployed in a kiosk setting or on individual mobile devices.